Privacy Policy

Cogwright is committed to handling personal information carefully and only for the purposes needed to provide our watch repair services in Bang Rak, Bangkok. This policy explains what information we collect, how it is used, and the choices available to you.

1. Information We Collect

When you contact us through our website or visit the bench in person, we may collect your name, email address, phone number, and any details you choose to share about your watch. This information is gathered through our contact form, in-person conversations, and, where enabled, basic website analytics.

We process this information based on your consent when you submit a form, or where necessary to respond to your enquiry and provide the requested service.

Contact details are generally kept for up to 24 months following your last interaction with us, unless a longer period is needed for record-keeping related to a specific service.

2. How We Use Your Information

• To respond to enquiries and arrange watch repair appointments
• To provide updates about the status of a service in progress
• To maintain basic records for warranty and workmanship cover purposes
• To improve our website based on general, non-identifying usage patterns

We do not sell personal information to third parties. Limited data may be shared with service providers who help us operate the website, such as hosting or analytics providers, strictly for that purpose.

3. Data Protection Measures

We take reasonable steps to protect the information you share with us, including limiting access to contact details to staff who need it to carry out repair work, and using secure connections for our website and form submissions. Should a data security concern arise, we will take appropriate steps to address it and inform affected individuals where required.

4. Cookies

Our website uses a small number of cookies to support basic functionality and, where you consent, to understand general site usage. For full details on the types of cookies used and how to manage your preferences, please see our Cookie Policy.

5. Your Rights

• The right to ask what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, where applicable
• The right to withdraw consent for optional communications at any time
• The right to raise a concern with the relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

6. Third-Party Links

Our website may occasionally link to third-party resources. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

7. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.

8. Governing Framework

Cogwright operates in Thailand and handles personal data in line with the Personal Data Protection Act (PDPA) of Thailand. Where relevant, you may direct concerns to the Office of the Personal Data Protection Committee.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices. The date at the top of this page indicates when it was last revised.